Frequently Ask Question
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), and other secure payment options. For more details, please visit our Payments page.
How long does shipping take?
Fast shipping: receive your goodies within 7-12 business days, regardless of location.
How long is the shipping time?
Average transit times to the United States, United kingdom: 10- 14 Business days
Average transit times to International: 20 - 35 Business days
Some circumstances (natural disasters, strike, holidays, weather, etc.) that may cause shipping postponements are out of control. While most packages will arrive on time, our carriers may experience circumstances and delays. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Do you offer free shipping?
Yes
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. If you are not satisfied with your purchase, please send us Email to initiate a return. Visit our Returns & Exchanges page for full details
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website track my order page.
Can I cancel or modify my order?
Orders can be canceled or modified within 30 minutes of placement. Please contact us through email as soon as possible if you need to make changes. After 30 minutes, changes may not be possible due to our fast processing times.
How can I contact customer support?
You can reach our customer support team via email at royalstorehd@gmail.com or through our Contact Us page. We also offer live chat support 24/7 hours.
What if I receive a damaged item?
If you receive a damaged item, please contact us through email immediately with your order number and photos of the damage. We will arrange for a replacement or refund as soon as possible.
How can I leave a review for a product?
After purchasing a product, you will receive an email with a link to leave a review. You can also visit the product page on our website and click on the "Write a Review" button to share your feedback.
How do I apply a discount code?
You can apply a discount code at checkout. Simply enter the code in the designated box and click "Apply" to see the discount reflected in your order total.
What are your business hours?
24/7


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